Warranty and service
At a glance: San Diego Pools gives a lifetime structural warranty, three years on equipment and one year each on tile and coping, plaster or pebble, and mastic. The warranty does not transfer to a new owner[1].
What does the warranty cover?
The company’s warranties page says every new pool carries a lifetime structural warranty and a manufacturer’s warranty on equipment for at least three years after installation, and that the full terms are printed on the reverse of the construction agreement[1]. It lists the coverage as:
| Item | Coverage |
|---|---|
| Structure | Lifetime |
| Equipment | 3 years |
| Tile and coping | 1 year |
| Plaster or pebble finish | 1 year |
| Mastic | 1 year |
The page states plainly that the warranty does not transfer. If a house with a San Diego Pools pool is sold, the buyer should not assume the structural warranty comes with it.
How should the warranty be read?
The table is a summary. The binding terms are in the contract, and three points are worth checking there. First, what “structural” covers: usually the shell itself, but the definition, exclusions (for example soil movement or owner modifications) and the remedy are set by the contract. Second, how the equipment warranty works: the page describes it as a manufacturer’s warranty, so claims may run through the equipment maker with the installer’s help. Third, the one-year items: tile, coping, plaster and mastic are the finishes most exposed to water chemistry and weather, and the one-year term means problems should be reported promptly.
California’s contractor board also advises getting any warranty for labour and materials in writing, whether it comes from the contractor or a manufacturer, and keeping a job file of warranties, lien notices and photographs[2][3].
What is mastic, and why does it have its own warranty?
Mastic is the flexible sealant in the expansion joint between the pool coping and the surrounding deck. It lets the deck and the pool shell move independently and keeps water out of the joint. Because it is exposed to sun and movement it is a maintenance item, which is why it carries a short warranty separate from the structure.
Does San Diego Pools do service and repairs?
The company presents itself as a new-construction builder and says it does not split its attention between repairs, service calls and remodels[4]. It does keep a service page for “proud owners” of its pools, with a request form for problems such as a pump not running or a heater not turning on, and says it will reply within 24 hours[5]. For other work, its trade partners page lists independent companies for resurfacing, equipment repair, landscaping, decking and pavers, pool covers, tile and solar heating[6].
What does the EasyTouch quick guide say?
Many of the company’s pools use a Pentair EasyTouch control panel, and the service page includes a quick reference[5]. In summary: to heat the spa, put the panel in Auto mode, press the filter pump button, press the valves button until “Spa” shows, set the temperature with the arrows, and once it is warm press Jets to run the pump at full speed (Jets on its own does not start the jets). Press the valves button again to leave spa mode. The spillway and lights each have their own buttons, with a red light showing they are on. If the lights do not work, the guide says to press the test/reset button on the GFCI outlet beside the panel, inside the weatherproof cover.
Questions readers ask
Does the San Diego Pools warranty transfer to a new owner?
No. The company’s warranty page says it does not transfer.
How long is the equipment warranty?
Three years, described as a manufacturer’s warranty on equipment.
How do I request service on a San Diego Pools pool?
Use the service request form on the company’s service page or call (888) 737-6657.
Related articles
Notes and sources
- ^ a b Warranties & Guarantees. San Diego Pools (sandiegopools.com). Retrieved 9 November 2026.
- ^ What is a Contract?. Contractors State License Board. Retrieved 9 November 2026.
- ^ Swimming Pool Construction Details to Consider. Contractors State License Board. Retrieved 9 November 2026.
- ^ San Diego Pool Builder for Custom New Pool Construction. San Diego Pools (sandiegopools.com). Retrieved 9 November 2026.
- ^ a b Services (EasyTouch quick reference and service request). San Diego Pools (sandiegopools.com). Retrieved 9 November 2026.
- ^ Trade Partners. San Diego Pools (sandiegopools.com). Retrieved 9 November 2026.